SatisMeter is NPS feedback platform that helps you retain your customers and keep them happy.
SatisMeter identifies unhappy customers with a well-tested Net Promoter Score survey. It finds out why they are unhappy, and helps you resolve their problems before they churn. This platform is used by smart online businesses like BuzzSumo, Mention, Udacity, WhenIWork and dotdigital Engagement Cloud.
Using SatisMeter results in increased retention, higher customer satisfaction and insights into customers needs for better product development.
- Insert NPS survey template into emails you send to your customers.
- When customers click on the survey, they are taken to a landing page, where they can leave feedback.
- You can customize the template to match the design of your company.
Inside SatisMeter dashboard you can see the trend of your customers’ happiness as well as drill down into the data and see individual responses from each customer.
Accessible response data
- All the gathered data is accessible with the tools you use to run your business.
- Reach back to unhappy customers via your support, have all the customer data in one place inside your CRM and share customer feedback to the whole company in dedicated Slack channel. To make this happen, SatisMeter is connected to hundreds of tools via different integrations.